IT
ManufacturingManaged IT and 24/7 monitoring
Full managed IT with monitoring, patch management, and break-fix. One point of contact, predictable costs.
The client had a mix of in-house and break-fix support. Downtime was costly and response times were inconsistent. They wanted a single team that could monitor, patch, and fix without them having to chase vendors.
We put in place managed IT with remote monitoring and alerting, scheduled patching, and defined SLAs for break-fix. We also consolidated their tooling where it made sense. They now have one point of contact and predictable monthly costs, with fewer unplanned outages.
Project snapshot
- Service area: IT
- Client profile: Manufacturing
- Primary goal: remove day-to-day friction and improve reliability.
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We deliver AV, IT, software, and signage projects for Michigan businesses.